Shipping Policy

Shipping Policy

Important Covid Notice:

Due to the situation right now, please expect some delays on shipping by approximately 1 to 4 days for all countries. We are sending out orders normally, but your local post office may experience slight delays due to the situation. 

Please stay up to date with news regarding your local postal services to find out if your shipping times will be affected.

Furthermore, regions adversely affected by COVID-19 will have an extra 3 to 7 day delay. 

PR and USA orders are ship from PR and should arrive between 5-7 business days. Due to high-demand during the holidays, shipping times will take longer than usual.

Please expect your orders to take around 20-42 business days. Every Country has different customs and your item may be held up for a while. Please contact your local shipping service if you believe that your item is being held in customs.

Please track your packages. We are not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it.

We do not replace or refund orders that are scanned "delivered" by USPS. ***

If USPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.

If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!  

We are not responsible for lost or stolen packages or packages delayed in transit unless you have insured your order.

If there is a problem with your package delivery or tracking number, please contact USPS directly. 



Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are always the recipient's responsibility. You should contact your customs office for specific amounts and percentages.

Libertad Plateada cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

(If you refuse a shipment from Libertad Plateada, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Libertad Plateada This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)